Legal
How 22 Civil collects, uses, stores and protects your personal information under the Australian Privacy Principles.
22 Civil is a civil construction contractor based at 10 Smith Street, Parramatta NSW 2150, providing land development, subdivision, earthworks, shoring, remediation, asbestos removal and demolition across Greater Sydney and NSW. In this policy, “22 Civil”, “we”, “us” and “our” refer to our business.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, how we look after it and how you can access or correct it.
We only collect information we need to respond to you, quote and deliver your project. Depending on how you deal with us, this may include:
We do not ask for sensitive information such as health details. If a document you send happens to contain information about other people, such as neighbours named in a dilapidation report, we handle it under this policy and only use it for your project.
We collect personal information directly from you when you fill in the quote form on our website, call or email us, meet us on site, or engage us for work. Sometimes we receive it from your consultants, builder, certifier or project manager when they share project documents with us. Where it is lawful and practical, you can deal with us without identifying yourself, for example when asking a general question by phone, but we will need your details to quote or carry out work.
When you submit the quote form on our Contact page:
Form entries stored on the website are only accessible to authorised 22 Civil staff and our website administrators.
You can upload plans, reports and photos with your enquiry (PDF, DWG, JPG or PNG, up to five files). Uploaded files are stored on our website hosting server in a location that is not linked from the public website, and a reference to them is included in the enquiry email to our team.
We use uploaded files only to assess, quote and deliver your project. Please only upload documents you are entitled to share and avoid including personal information that is not needed for the job. We delete uploaded files from the website once they are no longer needed for quoting or the project, and in any case we review stored enquiries regularly.
Website emails are sent through a secure, authenticated email service connected to our domain. Emails and attachments you send us are kept in our business mailbox, which is password protected and only accessible to staff who need them. We will never ask you to send bank card details or passwords by email.
We use personal information to:
We only send marketing emails if you have agreed to receive them, and you can opt out at any time by replying or using the unsubscribe link.
We do not sell or rent personal information. We may share it, only as needed, with:
Some of our service providers, such as cloud email, website and storage providers, may store information on servers outside Australia. Where this happens we take reasonable steps to make sure they protect it in line with the APPs.
Our website uses cookies that are needed for it to work securely and quickly, such as security and caching cookies. The map on our Contact page is provided by Google Maps, which may set its own cookies when it loads. If we use analytics tools, they collect anonymous information such as pages visited and device type to help us improve the site. You can block or delete cookies in your browser settings, although some parts of the site may not work as intended.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our website uses an encrypted connection (HTTPS), a firewall and login protection, and access to stored information is limited to people who need it. We keep project records for as long as we need them for the work, warranty and legal, safety and tax obligations, then securely delete or de-identify them.
You can ask for a copy of the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually 30 days. If we cannot give you access or make a correction, we will explain why in writing.
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Privacy enquiries: info@22civil.com.au
Phone: 0426 122 122
Post: 10 Smith Street, Parramatta NSW 2150
We may update this policy from time to time. The latest version will always be on this page.
Last updated: 30 October 2026
